2002 Asian Hospital Management Awards Winners and Excellence Awardees
| Category: Customer Service | |||
|---|---|---|---|
| Winner | In-Patient Service Program | Makati Medical Center | Philippines |
| Runner up: | International Patient Center | Bumrungrad Hospital | Thailand |
| Ambulatory Procedures Unit Model | US Naval Hospital | Japan | |
| Category: Marketing, PR, Brand Management Project | |||
|---|---|---|---|
| Winner | International Marketing | Bangkok Hospital | Thailand |
| Runner up: | Corporate Membership programs | Beijing United Family Hospital | China |
| Publications of Chained Hospital Management model | Phoenix Hospital Group | China | |
| Category: IT or E-Commerce Project, Product or Service | |||
|---|---|---|---|
| Winner | Hospital 2000 | Bumrungrad Hospital | Thailand |
| Runner up: | Cyber Hospital | Canossa Hospital | Hong Kong |
| Category: Quality Management Program | |||
|---|---|---|---|
| Winner | The Integration of Quality Improvement by using the Standard Requirements of Hospital Accreditation | Bangkok Hospital | Thailand |
| Runner up: | JCIA Accreditation | Bumrungrad Hospital | Thailand |
| Quality Management Program | Makati Medical Center | Philippines | |
| Category: Human Resources Development Project | |||
|---|---|---|---|
| Winner | An Integrated Career, Competency Development and Training Deployment Approach | Singapore General Hospital | Singapore |
| Runner up: | Language Training Program | Ampang Puteri Specialist Hospital | Malaysia |
| Human Resource Management | Sir Ganga Ram Hospital | India | |
| Category: Technical Service Improvement Project | |||
|---|---|---|---|
| Joint Winners: | Single sample for serum work areas in clinical chemistries, special chemistries and immunology | National Heart Institute | Malaysia |
| The Six Sigma Strategy to Quality &Increased Productivity at the Dept of Diagnostic Radiology | Singapore General Hospital | Singapore | |
| Runner up: | Add mission of Speed and Accuracy to Admission | Canossa Hospital | Hong Kong |
| "Going On, Still Running" | Makati Medical Center | Philippines | |
| Category: Infection Control Program | |||
|---|---|---|---|
| Winner | Hospital Infection Control Program | Sir Ganga Ram Hospital | India |
| Runner up: | Antibiotic Restriction and Its Impact on Extended Spectrum B-Lactamase Production | Makati Medical Center | Philippines |
| Category: Internal Service Project | |||
|---|---|---|---|
| Winner | Healthy Hospital and Safe Community -- Sustainable Development in Healthcare | Princess Margaret Hospital | Hong Kong |
| Runner up: | "Knock! Knock! Room Service" | Makati Medical Center | Philippines |
| Using the Balanced Scorecard as a tool for deployment of strategy | Singapore General Hospital | Singapore | |
| Category: Community Service Project or Program | |||
|---|---|---|---|
| Winner | Community Service Program | Sir Ganga Ram Hospital | India |
| Runner up: | Defeat Depression Project | Castle Peak Hospital | Hong Kong |
| Makati Health Program | Makati Medical Center | Philippines | |
| Special Award | |||
|---|---|---|---|
| Winner | ISO 9001: 2000 Quality Management System in Blood Transfusion Service | Hong Kong Red Cross Blood Transfusion Service | Hong Kong |