The general criteria

There are a total of 7 categories as part of HMA Awards. For each category, the general criteria are as follows – do keep them in mind as you select the category most relevant for your project.

Improvement

How has the project improved the pressing or relevant issues in that category?

Impact / Significant Results

What are the results? Are these measurable? Are there testimonials, awards, or other support to show the impact of your project in that area?

Sustainability

Is your project prevention oriented, and will it reduce or eliminate the identified issues or problems? Will the benefits be long lasting?

Adequacy / Composition

Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used, or was it only a matter of throwing money at the problem?

Process / Involvement

How was the roll-out of the new project conducted? Was ample time and consideration given for relevant employees to be familiar with it? To what extent is senior management involved?

The categories

Please click on the tabs below for more details on each category:

I. Clinical Effectiveness Improvement

This award recognises patient safety projects specific to clinical effectiveness across the patient journey from diagnosis to delivery of care. This includes safety protocols & processes, reporting, management and prevention of sentinel events such as medication errors. We are looking at projects that reduce or eliminate errors in delivery of care.

II. Infection Control Excellence

This award recognises effective hospital infection control initiatives that led to better patient safety and improved care. The project should demonstrate how the hospital will better prepare and adapt to future pandemics, how it is prevention-oriented and will effectively contain contagious infections that occur moving forward.

III. Community Involvement

(Innovations in Healthcare Technology + Innovations in Hospital Management + Mobile & Online Services)

This award recognises hospitals which have adopted the most advanced IT solutions (such as AI, big data, remote care, smart technologies). That particular solution must address a relevant and pressing need in one of the hospital’s departments, and must have led to tangible improvements after its introduction. We are also looking out for well-planned implementations, for example phased roll-outs with training sessions for employees to be comfortable with the new solution.

IV. Most Advanced Healthcare Technology

(Innovations in Healthcare Technology + Innovations in Hospital Management + Mobile & Online Services)

This award recognises hospitals which have adopted the most advanced IT solutions (such as AI, big data, remote care, smart technologies). That particular solution must address a relevant and pressing need in one of the hospital’s departments, and must have led to tangible improvements after its introduction. We are also looking out for well-planned implementations, for example phased roll-outs with training sessions for employees to be comfortable with the new solution.

V. Patient Experience Improvement

(Customer Service + Clinical Service + Nursing Excellence)

This award recognises projects focused on improving the patient experience, from admission to discharge and after care, in terms of patient well-being, comfort and service level. Projects that contribute to improved overall service culture, or are adapted by other departments, will be well looked upon.

We welcome projects led by physicians, nurses or ancillary departments. *In your submission, please specify which area of patient experience your project is focused on (e.g.  nursing, laboratory, pharmacy, specialty clinics, food & nutrition, housekeeping etc).

VI. Financial Improvement

(Cost Reduction + Facility Management & Financial Improvement)

This award recognises projects that drive revenue generation/cost savings while maintaining high quality of care. This includes waste reduction, and efficient management of facilities and equipment.

VII. Talent Development

This award recognises innovative staff development programmes established to develop the knowledge, skills, and competencies of staff. This includes programmes for talent acquisition, performance management, learning and motivation, compensation, career development, and succession planning. Please indicate the proportion of staff trained, the analysis that went into developing the programme, and details of the training sessions (fixed sessions or learn at your own pace, physical or digital, etc).