Category: Patient Experience

January 27, 2022
The General Manager of Clinical Operations at Matilda International Hospital, Rajwinder Kaur, explains the reasoning behind the protocols that her hospital has put in place to counter the threat of Omicron.
December 9, 2021
Soma Chakraborty, Vice President, Facility & Support Services for Medica Superspecialty Hospitals in India, reflects on the lessons the COVID-19 pandemic has taught the healthcare industry.
November 18, 2021
Ms. Melanie Ford, Clinical Industry Consultant ANZ at Lexmark Healthcare, explains why Point of Care Scanning is integral to a more complete medical record.
November 4, 2021
Dr Chatchai Arthur Yachantha, Senior Director of Patient Experience & Engagement Services at Thailand’s Bumrungrad International Hospital, explains why, despite their focus on digitalisation, there still is a place for paper in their operations.
September 30, 2021
Building up public health capabilities is a top priority for China. We hear from Guang’anmen Hospital on the plans in place for hospital development
August 12, 2021
Here’s a recap of the key hospital management themes discussed by Chinese and international healthcare leaders
August 12, 2021
Dr Chatchai Arthur Yachantha, Senior Director of Patient Experience & Engagement Services at Bumrungrad International Hospital, shares three tips on how to provide excellent patient experience in this time of COVID-19.
July 29, 2021
Prof Low Lian Leng, Director of the Population Health and Integrated Care Office in SGH, shares about the hospital’s work in integrated, transformative patient care models
July 29, 2021
From setting up a dedicated taskforce to oversee their vaccination efforts, to developing a comprehensive set of policies and informative collaterals, Nilai Medical Centre in Malaysia reveals how they prepared themselves to become one of the country’s vaccination centres.