Reshaping the workforce with technology

How can digital technologies reshape the workforce? What are the challenges and opportunities?


Dave Waters, Executive Director, Human Resources, Metro South Health

Hannah Bloch, Executive Director, People and Corporate Services, Gold Coast Hospital and Health Services

Dr Ravinder Singh Sachdev, Deputy Chief Medical Informatics Officer, Tan Tock Seng Hospital

Dr Herbert Staehr, Vice President, Global Head of Transforming Care Delivery, Siemens Healthineers (moderator)


The way we deliver care to patients has been changed, most particularly with the advent of technology allowing us to shift to virtual care. There is likewise a wide belief that digital technologies will be the next big thing for the industry, and this does not only spell change to be anticipated by patients but also by healthcare personnel who will be the users of such technologies.

Surprisingly, acceptance from users has been as fast as the adoption of digitalisation during the pandemic. Fear, for one, has primarily driven this acceptance. But to continue with digitalisation means to change the workflow as well and it lies on the preparedness of staff to get on board with this digital shift.

Key Takeaways

  1. Fear has surprisingly been a driver of faster acceptance of changes brought about by the use of digital technologies during COVID-19.
  2. The use of digital technologies in healthcare will absolutely be the next big thing.
  3. Technologies can definitely help us provide more efficient care as well as help reduce the workload of healthcare workers.
  4. We need to build the trust of patients and staff to use these technologies.