“Over the years, we have heard and witnessed so much why patients chose to come to us for treatments,” Dr. Palita Lungchukiet, Director of Research and Education at Bumrungrad International Hospital tells Hospital Management Asia over email. As one of the top hospitals in the region and leader in critical, complicated, and cutting-edge (3C) care, Bumrungrad International lives in the vision of its founders: To provide “premium medical care” with “patient centric mindset”. As such, the hospital relentlessly gives her patients the most comprehensive and advanced services needed to improve or maintain their quality of life. In recent years, technology becomes an inseparable part of the effort.
For example, the HORIZON Cancer Center offers precision diagnostics and treatment at mutation and molecular pathway levels. Such accurate interventions ascertain success rates and minimise possible side effects as compared to traditional methodologies. An AI-driven oncology solution was deployed into the workflow since 2015 to assist oncologists in delivering best practice and evidence-based care. Some of their work were recently presented at the American Society of Clinical Oncology. The hospital also has experiences using imaging-based screening AI technologies to support radiologists and combines AI and human expertise for care-giving purposes.
In short, Dr. Lungchukiet believes technology is a great help to enhance clinical effectiveness. “It’s no longer about providing ‘sick care’ but harnessing ‘health care’ as we are now more focused on general health and genomics screening, disease prevention, health strengthening and latest advancement in rehabilitations”. Nonetheless, Dr. Lungchukiet advised hospital leaders to always put patient safety in the first place and assess if the technology will be most appropriate for patients. “I think a ‘good’ technology must be friendly, both for the users and the benefiters. At the same time, a ‘good’ technology also has to be ‘timely’; enables care to be delivered at a faster pace, withstand the test of time and progress together with the care team”.
As much as Bumrungrad International values technology, it also put a huge emphasis on polishing up her care team and providing them with highest academic support. According to Dr. Lungchukiet, the hospital conducts weekly “Continuing Medical Education” to keep physicians updated with clinical practice guidelines; “Health Profession Education” for multidisciplinary care team to share best practices; “New medicine” and “Exponential medicine” to keep them in the new frontier with most cutting-edge technology.
The education portal hosts teleconferences and e-learning for physicians to review and gain access to all online materials. There are also workshops and simulation training for physicians to learn new skills or to improve their current techniques. The academic and medical executive team regularly join the weekly “Grand Round” with physicians to discuss the general management and overall services to ensure we are giving the best care to patients and their families.
More importantly, physicians and allied personnel at Bumrungrad International are provided with the most advance and highest standard medical knowledge repository such as UpToDate® and Lexicomp to support the clinical decision making processes. Past study had shown that Lexicomp is the strongest resource for pharmacogenomics information. While UpToDate® has a “practice changing updates” section which highlights the most important developments affecting the way clinicians practice in their respective disciplines. All these are valuable in reassuring patients that our physicians are supported in ways to offer high quality services.
“I think evidence based practice is an important part of clinical effectiveness. A tool like UpToDate® provides physicians and the care team relevant clinical information at (ANY) point DURING patient care. The information is concise with relevant links for navigating to referenced articles. We can duly summarise and share the information with patients with specific conditions” Dr. Lungchukeit adds. “Overall, with the help of the most relevant technology and a talented and all-rounded care team, I am confident that our patients are given life-changing treatments and attention at the time they need”.#
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