How data is helping this Indonesian hospital improve their quality of care

Indonesia’s Premier Bintaro Hospital shares how quality data will play a key role in their plans to build Centres of Excellence in the country.

As more countries in Asia begin transitioning to an endemic COVID-19, healthcare providers in the region have begun moving ahead with their post-pandemic plans.

For some, this includes resuming their efforts to market themselves to foreign patients, following the revival of the medical tourism industry. For others, it could represent the ideal time for them to enact their plans for growth and expansion.

Indonesia’s Premier Bintaro Hospital – a part of the Ramsay Sime Darby Health Care group – belongs to the latter.

According to Ms Retno Palupi, SKM.,MKM., CRPM, who is part of the hospital’s QMR department, Premier Bintaro Hospital is looking to establish several new Centres of Excellence in the country.

“We are starting to focus on improving services by building several Centres of Excellence,” Ms Retno told Hospital Management Asia (HMA). “This was not our priority during the pandemic, but now, we’re looking to establish a Stroke Centre, Orthopaedic Centre, Vascular Centre, Skin Laser clinic, Spine Centre, and Sports Medicine Centre.”

Central to the hospital’s plans for expansion, however, is how they effectively use data to make the best decisions, especially when it comes to delivering quality care for their patients.

“By using the information from our hospital data, we can identify all of the risk and create mitigation plans for the risk, especially for our new Centres of Excellence,” explained Ms Retno.

“Our challenge going forward when it comes to quality data, is how we can integrate it with our service units, so we can analyse it and give our management important information regarding unit performance. Based on that information, the leader for each unit can take the required action for immediate improvement if required.”

Elaborating on the process that Premier Bintaro Hospital uses when it comes to data management and risk, Ms Retno added: “Every year, each unit reviews the service performance of the unit, using quality indicator data achievements that have been monitored during the previous year.

“All units will also review risks that have been identified before, and see if there are any new risks that will need attention for the future. These units will then set priority quality indicators, and update the unit’s risk register.

“After that, all quality data and risk registers that have been determined from the unit will be submitted to the management, who will determine the quality and risk data that are priorities for the following years.”

Ms Retno also revealed that data forms a key part of the Indonesian government’s move towards a more robust healthcare ecosystem.

She said: “Our government has established several national quality indicator data, focusing on several perspectives, including patient safety (patient identification, timely reports of critical results, patient falls, hospital infection rates), infection control (use of personal protective equipment), customer satisfaction, as well as medical and ancillary services.

“All hospitals are required to monitor these data and report to the government, and each hospital can benchmark that data with others to assess service performance. Our government has built a system that can be easily accessed by all hospitals, while also making it easier for the government to monitor the data.”

The Ministry of Health of the Republic of Indonesia, in collaboration with Hospital Management Asia (HMA) and Indonesia Hospital Association (Perhimpunan Rumah Sakit Seluruh Indonesia/PERSI), will be holding a conference entitled “Digitise Healthcare Indonesia 2022”. This will showcase digitalisation best practices from local and overseas hospitals. To find out more and register, click here.